Refund Policy

PayNuke powered by Prologic Web Solutions may, but are under no obligation to, honor requests for refunds for the following reasons:

Non-delivery of the product:

You do not receive a delivery email from us because of an issue with the mail or courier service. Depending on the price of the product, PayNuke may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;

Download issues:

You have problems that prevent you from downloading the product. PayNuke recommends that you contact the support team for your browser provider, as PayNuke ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;

Irreparable defects with the software:

Although all the products are thoroughly tested before release, unexpected errors may occur. You may raise the reason to our Support Team for its approval of your refund request;

Product/Service not-as-described:

A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples (in the form of video overviews, demo links, product/service samples, and screenshots) of each type of product/ service offered before making a purchase.

Fees once paid, are not refundable in any case.